Difference between revisions of "Get Informed: Frequently Asked Questions""
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| − | <strong>1:Why I am getting “Invalid URL. Please try again.” error message?</strong><br data-attributes="%20/" />Please check your entered URL. Make sure you are entering correct URL without any spelling mistake. If problem still occurs please kill the app and restart it again. | + | <span style="color: #ff0000;"><strong>1:Why I am getting “Invalid URL. Please try again.” error message?</strong></span><br data-attributes="%20/" />Please check your entered URL. Make sure you are entering correct URL without any spelling mistake. If problem still occurs please kill the app and restart it again. |
| − | <br data-attributes="%20/" /><strong>2: Why I am not seeing “+ New Request” button?</strong><br data-attributes="%20/" />Check your internet connectivity. Enable/Disable mobile data/Wi-Fi | + | <br data-attributes="%20/" /><span style="color: #ff0000;"><strong>2: Why I am not seeing “+ New Request” button?</strong></span><br data-attributes="%20/" />Check your internet connectivity. Enable/Disable mobile data/Wi-Fi |
| − | <br data-attributes="%20/" /><strong>3: Why I am not seeing QR code?</strong><br data-attributes="%20/" />QR code will appear after the request generation. Please check your request, it should get generated successfully. | + | <br data-attributes="%20/" /><span style="color: #ff0000;"><strong>3: Why I am not seeing QR code?</strong></span><br data-attributes="%20/" />QR code will appear after the request generation. Please check your request, it should get generated successfully. |
| − | <br data-attributes="%20/" /><strong>4: Why I am getting “Not Approved” message while request approved from parent account? | + | <br data-attributes="%20/" /><span style="color: #ff0000;"><strong>4: Why I am getting “Not Approved” message while request approved from parent account? |
| − | </strong>Do not try to switch between the parent and student account with same mobile device. Request will not proceed further. | + | </strong></span>Do not try to switch between the parent and student account with same mobile device. Request will not proceed further.<br /> |
| − | <strong>5: Why details are not fetching via QR code or showing invalid QR code? | + | <span style="color: #ff0000;"><strong>5: Why details are not fetching via QR code or showing invalid QR code? |
| − | </strong>Please refresh the QR code after every 30 seconds till the process gets completed. | + | </strong></span>Please refresh the QR code after every 30 seconds till the process gets completed. |
| − | + | ||
<span style="color: #ff0000;">'''Note'''</span> : If you have any questions or encounter any issues, please do not hesitate to contact our support team at '''<span style="color: #ff0000;">[email protected]</span>.''' We are here to assist you and ensure a seamless experience with the Coll Poll application. | <span style="color: #ff0000;">'''Note'''</span> : If you have any questions or encounter any issues, please do not hesitate to contact our support team at '''<span style="color: #ff0000;">[email protected]</span>.''' We are here to assist you and ensure a seamless experience with the Coll Poll application. | ||
Revision as of 20:13, 2 October 2023
1:Why I am getting “Invalid URL. Please try again.” error message?
Please check your entered URL. Make sure you are entering correct URL without any spelling mistake. If problem still occurs please kill the app and restart it again.
2: Why I am not seeing “+ New Request” button?
Check your internet connectivity. Enable/Disable mobile data/Wi-Fi
3: Why I am not seeing QR code?
QR code will appear after the request generation. Please check your request, it should get generated successfully.
4: Why I am getting “Not Approved” message while request approved from parent account? Do not try to switch between the parent and student account with same mobile device. Request will not proceed further.
5: Why details are not fetching via QR code or showing invalid QR code? Please refresh the QR code after every 30 seconds till the process gets completed.
Note : If you have any questions or encounter any issues, please do not hesitate to contact our support team at [email protected]. We are here to assist you and ensure a seamless experience with the Coll Poll application.
