__NOTOC__ __NOEDITSECTION__ {| class="wikitable" style="width:100%; border:none; background:none; margin:0;" |- | colspan="3" style="background:#003366; color:#ffffff; padding:20px; text-align:center; border-radius:4px;" | <h1 style="color:#ffffff; margin:0;">Shiv Nadar University IT Support Portal</h1> <p style="margin:5px 0 0 0;">Your central resource for NetID, Campus Wi-Fi, LMS, and Enterprise Systems</p> | |- | colspan="3" style="background:#fff3cd; color:#856404; border:1px solid #ffeeba; padding:12px; border-radius:4px; margin-top:10px;" | '''⚠️ System Alert:''' Blackboard LMS and PeopleSoft ERP will undergo routine maintenance this Saturday from 11:00 PM to Sunday 3:00 AM. Plan your assignments accordingly. |- | width="33%" style="vertical-align:top; background:#f8f9fa; border:1px solid #dee2e6; padding:15px; border-radius:4px;" | === 🎓 Student Hub === * [[NetID Activation & Password Reset]] * [[Connecting to SNU-Secure Wi-Fi]] * [[Hostel IoT & Gaming Device Setup]] * [[Blackboard LMS Guide for Students]] * [[PeopleSoft Student Portal Support]] * [[Campus Printing via PaperCut]] | width="33%" style="vertical-align:top; background:#f8f9fa; border:1px solid #dee2e6; padding:15px; border-radius:4px;" | === 📝 Faculty & Staff Hub === * [[Classroom AV & Hybrid Teaching Guide]] * [[PeopleSoft HR & Finance Portals]] * [[Microsoft Teams & M365 Setup]] * [[VPN Remote Access (FortiClient)]] * [[Software Licensing & MATLAB Keys]] * [[Guest Wi-Fi Coupon Generation]] | width="33%" style="vertical-align:top; background:#f8f9fa; border:1px solid #dee2e6; padding:15px; border-radius:4px;" | === 🚨 Need Immediate Help? === * '''IT Help Desk Location:''' Central Library, Ground Floor * '''Intercom Extension:''' Ext. 411 / 412 * '''Email Support:''' [mailto:[email protected] [email protected]] * '''Raise a Ticket:''' [https://itsupport.snu.edu.in SNU IT Helpdesk Portal] * '''Operating Hours:''' Mon-Sat: 09:00 AM - 06:00 PM |} --- === 🛠️ Core Infrastructure & Security Categories === {| class="wikitable" style="width:100%; border:none; background:none;" |- | width="50%" style="border:1px solid #dee2e6; padding:12px;" | '''[[File:Lock-icon.png|32px|vertical-align=middle]] Information Security''' * [[Setting up Multi-Factor Authentication (MFA)]] * [[Reporting Phishing and Suspicious Emails]] * [[Data Classification & Policy Compliance]] | width="50%" style="border:1px solid #dee2e6; padding:12px;" | '''[[File:Network-icon.png|32px|vertical-align=middle]] Infrastructure & Assets''' * [[Campus Telephony & VoIP Guide]] * [[Hardware Procurement Recommended Specs]] * [[Laptop Repair & Loaner Device Policy]] |}
