Difference between revisions of "Wifi guide"

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<div style="font-family: system-ui, -apple-system, sans-serif; max-width: 1000px; margin: 0 auto; color: #333333; line-height: 1.6;">
  
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     <h1 style="color: #ffffff; margin: 0 0 10px 0; font-size: 2.2em; font-weight: 700; letter-spacing: -0.5px;">Shiv Nadar University IT Support Portal</h1>
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     <h1 style="color: #002D62; margin: 0; font-size: 2.2em; font-weight: 700;">Campus Wireless Networks Setup</h1>
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     <p style="margin: 0; font-size: 1.1em; color: #e0e8f5; font-weight: 300;">Your central gateway for NetID, Campus Wi-Fi, LMS, and Enterprise Systems</p>
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     <p style="margin: 5px 0 0 0; color: #666; font-size: 1.1em;">Official configuration instructions for Student, Guest, and Eduroam networks.</p>
 
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     <span><strong>⚠️ System Alert:</strong> Blackboard LMS and PeopleSoft ERP will undergo routine maintenance this Saturday from 11:00 PM to Sunday 3:00 AM. Plan your assignments accordingly.</span>
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     <strong>💡 Mandatory Browser Login:</strong> Across all platforms, associating with the Wi-Fi SSID is only the first step[cite: 327]. You <strong>must open a web browser</strong> (Safari, Chrome, or Edge) and input your NetID credentials to clear the university captive portal gateway for active internet access.
 
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   </div>
  
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   <div style="display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 25px; margin-bottom: 40px;">
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   <h2 style="color: #002D62; border-bottom: 1px solid #e2e8f0; padding-bottom: 8px;">📱 Student Wi-Fi Configuration ("Student" SSID)</h2>
 +
 
 +
  <div style="background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 6px; padding: 20px; margin-bottom: 20px;">
 +
    <h3 style="margin-top: 0; color: #004080; font-size: 1.2em;">🤖 Android Devices</h3>
 +
    <p>Enable Wi-Fi, select the <strong>Student</strong> SSID from your available network panel, and deploy these parameters[cite: 36]:</p>
 
      
 
      
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     <div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 24px; box-shadow: 0 4px 12px rgba(0,0,0,0.03); transition: transform 0.2s;">
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     <div style="display: flex; gap: 20px; flex-wrap: wrap; align-items: flex-start;">
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       <h3 style="margin-top: 0; color: #002D62; font-size: 1.3em; border-bottom: 2px solid #e2e8f0; padding-bottom: 10px; display: flex; align-items: center; gap: 8px;">🎓 Student Hub</h3>
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       <div style="flex: 1; min-width: 300px;">
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      <ul style="list-style-type: none; padding-left: 0; margin: 15px 0 0 0; line-height: 2;">
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        <table style="width: 100%; font-size: 0.95em; line-height: 1.8;">
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        <li>🔗 [[NetID Activation & Password Reset]]</li>
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          <tr><td width="180"><strong>EAP Method:</strong></td><td><code>PEAP</code> [cite: 55]</td></tr>
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        <li>🔗 [[Connecting to SNU-Secure Wi-Fi]]</li>
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          <tr><td><strong>Phase 2 Auth:</strong></td><td><code>MSCHAPV2</code> [cite: 56]</td></tr>
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        <li>🔗 [[Hostel IoT & Gaming Device Setup]]</li>
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          <tr><td><strong>CA Certificate:</strong></td><td>Use system certificates [cite: 57]</td></tr>
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        <li>🔗 [[Blackboard LMS Guide for Students]]</li>
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          <tr><td><strong>Online Cert Status:</strong></td><td>Don't validate [cite: 58]</td></tr>
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         <li>🔗 [[PeopleSoft Student Portal Support]]</li>
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          <tr><td><strong>Domain:</strong></td><td><code>snu.in</code> [cite: 59]</td></tr>
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        <li>🔗 [[Campus Printing via PaperCut]]</li>
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          <tr><td><strong>Identity:</strong></td><td>Your NetID username (e.g., <code>ab123</code>) [cite: 60]</td></tr>
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       </ul>
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          <tr><td><strong>Password:</strong></td><td>Your NetID password [cite: 61]</td></tr>
 +
          <tr><td><strong>MAC Address Type:</strong></td><td>Phone MAC [cite: 62]</td></tr>
 +
        </table>
 +
         <p style="background: #fff9e6; border-left: 4px solid #ffcc00; color: #665200; padding: 8px; font-size: 0.9em; margin-top: 10px; border-radius: 4px;">
 +
          <strong>⚠️ Note:</strong> You must completely turn off <strong>Private DNS</strong> in your system settings to avoid destination resolution failures[cite: 63].
 +
        </p>
 +
      </div>
 +
      <div style="border: 1px solid #cbd5e1; padding: 5px; background: white; border-radius: 4px;">
 +
        [[File:Wifi_Android_Selection.jpg|150px|thumb|center|Android SSID Selection View]]
 +
       </div>
 
     </div>
 
     </div>
 +
  </div>
  
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    <div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 24px; box-shadow: 0 4px 12px rgba(0,0,0,0.03); transition: transform 0.2s;">
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  <div style="background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 6px; padding: 20px; margin-bottom: 20px;">
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      <h3 style="margin-top: 0; color: #002D62; font-size: 1.3em; border-bottom: 2px solid #e2e8f0; padding-bottom: 10px; display: flex; align-items: center; gap: 8px;">📝 Faculty & Staff Hub</h3>
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    <h3 style="margin-top: 0; color: #004080; font-size: 1.2em;">🍏 Apple iOS / iPadOS</h3>
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       <ul style="list-style-type: none; padding-left: 0; margin: 15px 0 0 0; line-height: 2;">
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    <div style="display: flex; gap: 20px; flex-wrap: wrap;">
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        <li>🔗 [[Classroom AV & Hybrid Teaching Guide]]</li>
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       <div style="flex: 1; min-width: 300px;">
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        <li>🔗 [[PeopleSoft HR & Finance Portals]]</li>
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        <ol style="margin: 0; padding-left: 20px; line-height: 1.8;">
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        <li>🔗 [[Microsoft Teams & M365 Setup]]</li>
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          <li>Navigate to <strong>Settings &rarr; Wi-Fi</strong> and enable the antenna toggle[cite: 67].</li>
−
        <li>🔗 [[VPN Remote Access (FortiClient)]]</li>
+
          <li>Select <strong>Student</strong> from your network population array[cite: 93].</li>
−
        <li>🔗 [[Software Licensing & MATLAB Keys]]</li>
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          <li>Enter your unique campus <strong>NetID</strong> and matching security password, then tap <strong>Join</strong>[cite: 96].</li>
−
         <li>🔗 [[Guest Wi-Fi Coupon Generation]]</li>
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          <li>When the <code>*.snu.in</code> security certificate payload validation prompts, click <span style="color: #16a34a; font-weight: bold;">Trust</span>[cite: 102, 104].</li>
−
       </ul>
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          <li>Open Safari to execute your captive gateway profile authentication[cite: 135].</li>
 +
         </ol>
 +
      </div>
 +
      <div style="border: 1px solid #cbd5e1; padding: 5px; background: white; border-radius: 4px;">
 +
        [[File:Wifi_iOS_Setup.jpg|220px|thumb|center|iOS Trust Certificate Display]]
 +
       </div>
 
     </div>
 
     </div>
 +
  </div>
  
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    <div style="background: #f8fafc; border: 1px solid #cbd5e1; border-radius: 8px; padding: 24px; box-shadow: 0 4px 12px rgba(0,0,0,0.02);">
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  <div style="background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 6px; padding: 20px; margin-bottom: 20px;">
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      <h3 style="margin-top: 0; color: #b91c1c; font-size: 1.3em; border-bottom: 2px solid #cbd5e1; padding-bottom: 10px; display: flex; align-items: center; gap: 8px;">🚨 Need Immediate Help?</h3>
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    <h3 style="margin-top: 0; color: #004080; font-size: 1.2em;">🪟 Windows Manual 802.1X Profile Setup</h3>
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      <p style="margin: 15px 0 8px 0; font-size: 0.95em;"><strong>📍 Help Desk:</strong> Central Library, Ground Floor</p>
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    <div style="display: flex; gap: 20px; flex-wrap: wrap;">
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      <p style="margin: 0 0 8px 0; font-size: 0.95em;"><strong>📞 Intercom:</strong> Ext. 411 / 412</p>
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      <div style="flex: 1; min-width: 300px;">
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      <p style="margin: 0 0 8px 0; font-size: 0.95em;"><strong>✉️ Email:</strong> [mailto:[email protected] [email protected].in]</p>
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        <ol style="margin: 0; padding-left: 20px; font-size: 0.95em; line-height: 1.7;">
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      <p style="margin: 0 0 15px 0; font-size: 0.95em;"><strong>🕒 Hours:</strong> Mon-Sat: 09:00 AM - 06:00 PM</p>
+
          <li>Right-click your taskbar tray Wi-Fi asset icon and select <strong>Open Network and Sharing Center</strong>[cite: 167, 168].</li>
−
       <a href="https://itsupport.snu.edu.in" target="_blank" style="display: block; text-align: center; background: #b91c1c; color: white; padding: 10px; border-radius: 6px; text-decoration: none; font-weight: bold; margin-top: 15px; box-shadow: 0 2px 4px rgba(185,28,28,0.2);">Raise an IT Ticket</a>
+
          <li>Click <strong>Set up a new connection or network</strong> &rarr; Choose <strong>Manually connect to a wireless network</strong>[cite: 169, 170].</li>
 +
          <li>Set Network Name to <kbd>Student</kbd> and choose Security Type: <kbd>WPA-2Enterprise</kbd>[cite: 175, 176].</li>
 +
          <li>Click <strong>Change connection settings</strong>, then enter the <strong>Security</strong> tab[cite: 177, 181].</li>
 +
          <li>Click <strong>Settings</strong> next to the authentication method dropdown[cite: 182].</li>
 +
          <li><span style="color: #b91c1c; font-weight: bold;">Uncheck</span> <em>"Verify the server's identity by validating the certificate"</em>[cite: 183].</li>
 +
          <li>Click <strong>Configure</strong> right below it and <span style="color: #b91c1c; font-weight: bold;">uncheck</span> <em>"Automatically use my Windows logon name and password"</em>[cite: 183, 184]. Click OK.</li>
 +
          <li>From Advanced Settings, check <strong>Specify authentication mode</strong>, select <strong>User Authentication</strong>, click <strong>Save Credentials</strong>, and input your fixed NetID account details[cite: 185, 190, 191].</li>
 +
        </ol>
 +
       </div>
 +
      <div style="border: 1px solid #cbd5e1; padding: 5px; background: white; border-radius: 4px;">
 +
        [[File:Wifi_Windows_Manual.jpg|200px|thumb|center|Windows Wireless Settings Panel]]
 +
      </div>
 
     </div>
 
     </div>
 +
  </div>
  
 +
  <div style="background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 6px; padding: 20px; margin-bottom: 40px;">
 +
    <h3 style="margin-top: 0; color: #004080; font-size: 1.2em;">Linux Ubuntu</h3>
 +
    <div style="display: flex; gap: 20px; flex-wrap: wrap;">
 +
      <div style="flex: 1; min-width: 300px;">
 +
        <ol style="margin: 0; padding-left: 20px; line-height: 1.8;">
 +
          <li>Click the network engine indicator on the top panel array and highlight <strong>Student</strong>[cite: 222].</li>
 +
          <li>Configure Authentication mode to <strong>Protected EAP (PEAP)</strong>[cite: 275].</li>
 +
          <li>Set Inner Authentication to <code>MSCHAPv2</code>, complete your NetID credentials, and select Connect[cite: 276, 290].</li>
 +
          <li>When alerted with a missing Certificate Authority flag, click <strong>Don't warn me again</strong> and proceed via <strong>Ignore</strong>[cite: 303, 306].</li>
 +
        </ol>
 +
      </div>
 +
      <div style="border: 1px solid #cbd5e1; padding: 5px; background: white; border-radius: 4px;">
 +
        [[File:Wifi_Ubuntu_Auth.jpg|180px|thumb|center|Ubuntu PEAP Settings View]]
 +
      </div>
 +
    </div>
 
   </div>
 
   </div>
  
−
   <hr style="border: 0; border-top: 1px solid #e2e8f0; margin: 40px 0;">
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   <h2 style="color: #002D62; border-bottom: 1px solid #e2e8f0; padding-bottom: 8px;">🌐 Guest Wireless Provisioning ("GUEST" SSID)</h2>
−
 
+
   <p>External university visitors can access campus networks using our self-provisioning gateway matrix[cite: 337]:</p>
−
   <h2 style="color: #002D62; font-size: 1.6em; margin-bottom: 20px; text-align: center;">🛠️ Core Infrastructure & Security</h2>
 
 
    
 
    
−
   <div style="display: grid; grid-template-columns: repeat(auto-fit, minmax(450px, 1fr)); gap: 25px; margin-bottom: 50px;">
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   <div style="display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 20px; margin: 15px 0;">
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+
     <div style="background: white; border: 1px solid #e2e8f0; padding: 15px; border-radius: 6px;">
−
     <div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 20px; display: flex; gap: 15px; align-items: flex-start; box-shadow: 0 2px 4px rgba(0,0,0,0.02);">
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      <h4 style="margin: 0 0 10px 0; color: #004080;">📝 Registration Step</h4>
−
       <div style="font-size: 2em; background: #f0fdf4; padding: 10px; border-radius: 8px; line-height: 1;">🛡️</div>
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      <ol style="margin: 0; padding-left: 15px; font-size: 0.95em;">
−
       <div>
+
        <li>Associate with the open <strong>GUEST</strong> SSID[cite: 338].</li>
−
        <h4 style="margin: 0 0 8px 0; color: #002D62; font-size: 1.1em;">Information Security & Compliance</h4>
+
        <li>Tap "Sign into the network" to prompt the Cloudflare-protected <strong>Self Registration Page</strong>[cite: 23, 339].</li>
−
        <ul style="padding-left: 20px; margin: 0; line-height: 1.8;">
+
        <li>Provide your host Sponsor Name, personal email, contact number (using prefix "0"), and duration of visit[cite: 342, 347, 348, 349]. Click Register[cite: 350].</li>
−
          <li>[[Setting up Multi-Factor Authentication (MFA)]]</li>
+
       </ol>
−
          <li>[[Reporting Phishing and Suspicious Emails]]</li>
+
    </div>
−
          <li>[[Data Classification & Policy Compliance]]</li>
+
    <div style="background: white; border: 1px solid #e2e8f0; padding: 15px; border-radius: 6px;">
−
        </ul>
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       <h4 style="margin: 0 0 10px 0; color: #004080;">🔒 Verification Box</h4>
−
      </div>
+
      <p style="margin: 0; font-size: 0.95em;">The <strong>Log In</strong> action element stays disabled during registration processing[cite: 356]. Your sponsor must authorize your session check before our engine sends your passcode via SMS/Email text strings[cite: 356, 377, 378].</p>
 +
    </div>
 +
    <div style="border: 1px solid #cbd5e1; padding: 5px; background: white; border-radius: 4px; text-align:center;">
 +
      [[File:Wifi_Guest_Portal.jpg|180px|thumb|center|Self Registration Field Panel]]
 
     </div>
 
     </div>
 +
  </div>
  
−
    <div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 20px; display: flex; gap: 15px; align-items: flex-start; box-shadow: 0 2px 4px rgba(0,0,0,0.02);">
+
  <h2 style="color: #002D62; border-bottom: 1px solid #e2e8f0; padding-bottom: 8px; margin-top: 30px;">✍️ Faculty & Staff Sponsor Approval Workflow</h2>
−
      <div style="font-size: 2em; background: #eff6ff; padding: 10px; border-radius: 8px; line-height: 1;">🌐</div>
+
  <div style="display: flex; gap: 20px; flex-wrap: wrap; align-items: center; background: #fdfdfd; border: 1px solid #cbd5e1; padding: 20px; border-radius: 6px;">
−
       <div>
+
    <div style="flex: 1; min-width: 300px;">
−
        <h4 style="margin: 0 0 8px 0; color: #002D62; font-size: 1.1em;">Infrastructure & Assets</h4>
+
       <p style="margin-top:0;">When a visitor lists you as their host, you must clear their clearance query:</p>
−
        <ul style="padding-left: 20px; margin: 0; line-height: 1.8;">
+
      <ul style="padding-left: 20px; line-height: 1.8; margin: 0;">
−
          <li>[[Campus Telephony & VoIP Guide]]</li>
+
        <li>Locate incoming system mail validation notes from <code>[email protected]</code>[cite: 395].</li>
−
          <li>[[Hardware Procurement Recommended Specs]]</li>
+
        <li>Subject Header reads: <code>Wireless access request from [Guest Email Address]</code>[cite: 395].</li>
−
          <li>[[Laptop Repair & Loaner Device Policy]]</li>
+
        <li>Click the secure red-circled <strong>"click here"</strong> validation text inside the text block to access the portal dashboard[cite: 405, 410].</li>
−
        </ul>
+
        <li>Review your guest's metadata profile and click <strong>Confirm</strong> to establish network access permissions[cite: 429, 432].</li>
−
      </div>
+
      </ul>
 +
    </div>
 +
    <div style="border: 1px solid #cbd5e1; padding: 5px; background: white; border-radius: 4px;">
 +
      [[File:Wifi_Sponsor_Approval.jpg|250px|thumb|center|Sponsor Validation Email Notification]]
 
     </div>
 
     </div>
−
 
 
   </div>
 
   </div>
  
 
</div>
 
</div>

Latest revision as of 06:56, 27 May 2026

Campus Wireless Networks Setup

Official configuration instructions for Student, Guest, and Eduroam networks.

   💡 Mandatory Browser Login: Across all platforms, associating with the Wi-Fi SSID is only the first step[cite: 327]. You must open a web browser (Safari, Chrome, or Edge) and input your NetID credentials to clear the university captive portal gateway for active internet access.

📱 Student Wi-Fi Configuration ("Student" SSID)

🤖 Android Devices

Enable Wi-Fi, select the Student SSID from your available network panel, and deploy these parameters[cite: 36]:

EAP Method:PEAP [cite: 55]
Phase 2 Auth:MSCHAPV2 [cite: 56]
CA Certificate:Use system certificates [cite: 57]
Online Cert Status:Don't validate [cite: 58]
Domain:snu.in [cite: 59]
Identity:Your NetID username (e.g., ab123) [cite: 60]
Password:Your NetID password [cite: 61]
MAC Address Type:Phone MAC [cite: 62]

⚠️ Note: You must completely turn off Private DNS in your system settings to avoid destination resolution failures[cite: 63].

File:Wifi Android Selection.jpg
Android SSID Selection View

🍏 Apple iOS / iPadOS

  1. Navigate to Settings → Wi-Fi and enable the antenna toggle[cite: 67].
  2. Select Student from your network population array[cite: 93].
  3. Enter your unique campus NetID and matching security password, then tap Join[cite: 96].
  4. When the *.snu.in security certificate payload validation prompts, click Trust[cite: 102, 104].
  5. Open Safari to execute your captive gateway profile authentication[cite: 135].
File:Wifi iOS Setup.jpg
iOS Trust Certificate Display

🪟 Windows Manual 802.1X Profile Setup

  1. Right-click your taskbar tray Wi-Fi asset icon and select Open Network and Sharing Center[cite: 167, 168].
  2. Click Set up a new connection or network → Choose Manually connect to a wireless network[cite: 169, 170].
  3. Set Network Name to Student and choose Security Type: WPA-2Enterprise[cite: 175, 176].
  4. Click Change connection settings, then enter the Security tab[cite: 177, 181].
  5. Click Settings next to the authentication method dropdown[cite: 182].
  6. Uncheck "Verify the server's identity by validating the certificate"[cite: 183].
  7. Click Configure right below it and uncheck "Automatically use my Windows logon name and password"[cite: 183, 184]. Click OK.
  8. From Advanced Settings, check Specify authentication mode, select User Authentication, click Save Credentials, and input your fixed NetID account details[cite: 185, 190, 191].
File:Wifi Windows Manual.jpg
Windows Wireless Settings Panel

Linux Ubuntu

  1. Click the network engine indicator on the top panel array and highlight Student[cite: 222].
  2. Configure Authentication mode to Protected EAP (PEAP)[cite: 275].
  3. Set Inner Authentication to MSCHAPv2, complete your NetID credentials, and select Connect[cite: 276, 290].
  4. When alerted with a missing Certificate Authority flag, click Don't warn me again and proceed via Ignore[cite: 303, 306].
File:Wifi Ubuntu Auth.jpg
Ubuntu PEAP Settings View

🌐 Guest Wireless Provisioning ("GUEST" SSID)

External university visitors can access campus networks using our self-provisioning gateway matrix[cite: 337]:

📝 Registration Step

  1. Associate with the open GUEST SSID[cite: 338].
  2. Tap "Sign into the network" to prompt the Cloudflare-protected Self Registration Page[cite: 23, 339].
  3. Provide your host Sponsor Name, personal email, contact number (using prefix "0"), and duration of visit[cite: 342, 347, 348, 349]. Click Register[cite: 350].

🔒 Verification Box

The Log In action element stays disabled during registration processing[cite: 356]. Your sponsor must authorize your session check before our engine sends your passcode via SMS/Email text strings[cite: 356, 377, 378].

File:Wifi Guest Portal.jpg
Self Registration Field Panel

✍️ Faculty & Staff Sponsor Approval Workflow

When a visitor lists you as their host, you must clear their clearance query:

  • Locate incoming system mail validation notes from [email protected][cite: 395].
  • Subject Header reads: Wireless access request from [Guest Email Address][cite: 395].
  • Click the secure red-circled "click here" validation text inside the text block to access the portal dashboard[cite: 405, 410].
  • Review your guest's metadata profile and click Confirm to establish network access permissions[cite: 429, 432].
File:Wifi Sponsor Approval.jpg
Sponsor Validation Email Notification