Deepak: redesign

2026-05-27T06:56:55Z

redesign

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Deepak: new

2026-05-22T07:14:26Z

new

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Deepak: new

2026-05-22T07:13:32Z

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__NOTOC__ __NOEDITSECTION__
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<h1 style="color: #ffffff; margin: 0 0 10px 0; font-size: 2.2em; font-weight: 700; letter-spacing: -0.5px;">Shiv Nadar University IT Support Portal</h1>
<p style="margin: 0; font-size: 1.1em; color: #e0e8f5; font-weight: 300;">Your central gateway for NetID, Campus Wi-Fi, LMS, and Enterprise Systems</p>
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<span><strong>⚠️ System Alert:</strong> Blackboard LMS and PeopleSoft ERP will undergo routine maintenance this Saturday from 11:00 PM to Sunday 3:00 AM. Plan your assignments accordingly.</span>
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<div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 24px; box-shadow: 0 4px 12px rgba(0,0,0,0.03); transition: transform 0.2s;">
<h3 style="margin-top: 0; color: #002D62; font-size: 1.3em; border-bottom: 2px solid #e2e8f0; padding-bottom: 10px; display: flex; align-items: center; gap: 8px;">🎓 Student Hub</h3>
<ul style="list-style-type: none; padding-left: 0; margin: 15px 0 0 0; line-height: 2;">
<li>🔗 [[NetID Activation & Password Reset]]</li>
<li>🔗 [[Connecting to SNU-Secure Wi-Fi]]</li>
<li>🔗 [[Hostel IoT & Gaming Device Setup]]</li>
<li>🔗 [[Blackboard LMS Guide for Students]]</li>
<li>🔗 [[PeopleSoft Student Portal Support]]</li>
<li>🔗 [[Campus Printing via PaperCut]]</li>
</ul>
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<div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 24px; box-shadow: 0 4px 12px rgba(0,0,0,0.03); transition: transform 0.2s;">
<h3 style="margin-top: 0; color: #002D62; font-size: 1.3em; border-bottom: 2px solid #e2e8f0; padding-bottom: 10px; display: flex; align-items: center; gap: 8px;">📝 Faculty & Staff Hub</h3>
<ul style="list-style-type: none; padding-left: 0; margin: 15px 0 0 0; line-height: 2;">
<li>🔗 [[Classroom AV & Hybrid Teaching Guide]]</li>
<li>🔗 [[PeopleSoft HR & Finance Portals]]</li>
<li>🔗 [[Microsoft Teams & M365 Setup]]</li>
<li>🔗 [[VPN Remote Access (FortiClient)]]</li>
<li>🔗 [[Software Licensing & MATLAB Keys]]</li>
<li>🔗 [[Guest Wi-Fi Coupon Generation]]</li>
</ul>
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<div style="background: #f8fafc; border: 1px solid #cbd5e1; border-radius: 8px; padding: 24px; box-shadow: 0 4px 12px rgba(0,0,0,0.02);">
<h3 style="margin-top: 0; color: #b91c1c; font-size: 1.3em; border-bottom: 2px solid #cbd5e1; padding-bottom: 10px; display: flex; align-items: center; gap: 8px;">🚨 Need Immediate Help?</h3>
<p style="margin: 15px 0 8px 0; font-size: 0.95em;"><strong>📍 Help Desk:</strong> Central Library, Ground Floor</p>
<p style="margin: 0 0 8px 0; font-size: 0.95em;"><strong>📞 Intercom:</strong> Ext. 411 / 412</p>
<p style="margin: 0 0 8px 0; font-size: 0.95em;"><strong>✉️ Email:</strong> [mailto:ithelpdesk@snu.edu.in ithelpdesk@snu.edu.in]</p>
<p style="margin: 0 0 15px 0; font-size: 0.95em;"><strong>🕒 Hours:</strong> Mon-Sat: 09:00 AM - 06:00 PM</p>
<a href="https://itsupport.snu.edu.in" target="_blank" style="display: block; text-align: center; background: #b91c1c; color: white; padding: 10px; border-radius: 6px; text-decoration: none; font-weight: bold; margin-top: 15px; box-shadow: 0 2px 4px rgba(185,28,28,0.2);">Raise an IT Ticket</a>
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<h2 style="color: #002D62; font-size: 1.6em; margin-bottom: 20px; text-align: center;">🛠️ Core Infrastructure & Security</h2>

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<div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 20px; display: flex; gap: 15px; align-items: flex-start; box-shadow: 0 2px 4px rgba(0,0,0,0.02);">
<div style="font-size: 2em; background: #f0fdf4; padding: 10px; border-radius: 8px; line-height: 1;">🛡️</div>
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<h4 style="margin: 0 0 8px 0; color: #002D62; font-size: 1.1em;">Information Security & Compliance</h4>
<ul style="padding-left: 20px; margin: 0; line-height: 1.8;">
<li>[[Setting up Multi-Factor Authentication (MFA)]]</li>
<li>[[Reporting Phishing and Suspicious Emails]]</li>
<li>[[Data Classification & Policy Compliance]]</li>
</ul>
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<div style="background: #ffffff; border: 1px solid #e2e8f0; border-radius: 8px; padding: 20px; display: flex; gap: 15px; align-items: flex-start; box-shadow: 0 2px 4px rgba(0,0,0,0.02);">
<div style="font-size: 2em; background: #eff6ff; padding: 10px; border-radius: 8px; line-height: 1;">🌐</div>
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<h4 style="margin: 0 0 8px 0; color: #002D62; font-size: 1.1em;">Infrastructure & Assets</h4>
<ul style="padding-left: 20px; margin: 0; line-height: 1.8;">
<li>[[Campus Telephony & VoIP Guide]]</li>
<li>[[Hardware Procurement Recommended Specs]]</li>
<li>[[Laptop Repair & Loaner Device Policy]]</li>
</ul>
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Wifi guide - Revision history

Deepak: redesign

Deepak: new

Deepak: new