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='''SNU Virtual Desktop Infrastructure FAQs'''=
==='''Q1. What is the SNU VDI Platform?'''===
* The SNU Virtual Desktop Infrastructure (VDI) is a service that provides the users with a virtualized desktop that is hosted and runs in SNU Data Center.
* The VDI service allows access to a “virtual” desktop computer running Windows 10 that has all the software our Faculty, Students and Staff needs.
* VDI supports enhanced user mobility and remote access.

==='''Q2. Do I need a specific hardware to access VDI?'''===
* Students and staff do not need to invest in specific hardware to access VDI remotely.

==='''Q3. How can I access the VDI Platform?'''===
* You can access the platform by installing the VMware Horizon View client application on an existing Laptop or PC using the [https://wiki.snu.edu.in/index.php/VDI_Setup setup guide].

==='''Q4. From where can I access the VDI Platform?'''===
* This setup lets users safely access VDI from virtually any location as long as they have a good Internet connection.

==='''Q5. Do I need VPN (Virtual Private Network) to access the VDI Platform?'''===
* No, our setup does not require you to connect to VPN before accessing the VDI platform.

==='''Q6. What OS and Software are included in the VDI?'''===
Below is a non-comprehensive list:

* Windows 10
* Microsoft Office 365 (Word, Excel, Power point)
* Chrome
* Firefox
* 7zip
* Adobe Reader
* 3DS Platform

''Note: This is not a comprehensive list, software available to you depend on your entitlement and requirements shared by the faculty concerned.''

==='''Q7. How do I update the OS and Software?'''===
* The OS and Software will be updated by the IT Team on regular basis. A user does not require to update the OS and Software.

==='''Q8. When and how often does IT Team update the OS and Software?'''===
* The IT Team will update the OS and Software as per the update cycle for VDI.
* The current update cycle is of 45 days.

==='''Q9. How are security patches and other security updates deployed?'''===
* The IT Team will deploy/update the security patches and other updates as per the severity of the patch/update.
* For critical updates, it will be done as and when the update is available and has been tested in the Development Environment.

==='''Q10. Is my data secure and safe?'''===
* The VDI platform is a secure platform with only the user having access to their data.
* The VDI platform is to be used only for official / educational work. Please do not save any personal information in the Virtual Desktop
* Kindly backup your important data regularly on your own PC/Laptop or the user drive provided (if any).

''Note: SNU IT Team will not maintain backup of the user data for security and compliance reasons.''

==='''Q11. What is the maintenance window?'''===
* The OS and Software will be updated by the IT Team between 11:00 PM to 5:00 AM.
* The VDI service will not be available during this time.

='''Common Errors and Solutions'''=
==='''Error 1: Unknow user name or bad password.'''===
[[File:wrongcreds.PNG|none|link=]]

* Please check your username and password.
* Login using the NET ID and Password in the format: "'''snu\netid'''"

==='''Error 2: You are not entitled to use the system.'''===
'''[[File:notentitled.PNG|none|link=]]'''

* You have not been assigned any VDI.
* You may request access to the VDI.
* If you are sure that you have been given access to VDI, and still getting an error, kindly contact IT Team at ithelpdesk@snu.edu.in

==='''Error 3: The View agent reports that this desktop is currently logging off a previous session. Please try again later.'''===
'''[[File:logoffsession.PNG|none|link=]]'''

* Your previous VDI Session is being logged off.
* The default time of logoff is 5 mins.
* You should retry connecting to the VDI after 5 mins.

==='''Error 4: Failed to kill session.'''===
'''[[File:lockedsession.PNG|none|link=]]'''

* Your Windows 10 VDI is locked. Please login into the VDI and then try to logoff.
* If you still face an issue, kindly close/exit/kill the Vmware Horizon View Client or restart your client device.
* If you still face an issue, kindly contact IT Team at ithelpdesk@snu.edu.in

==='''Error 5: Disconnect desktop.'''===
'''[[File:disconnect.PNG|none|link=]]'''

* You are trying to Disconnect a Session rather than Logoff. Once you disconnect, your session will be terminated after 5 mins.
* You may choose to Disconnect over Logoff, if you would reconnect the VDI within 5 mins.

<span style="text-decoration: underline;">'''''Please Note: This webpage will be continuously updated. Please visit for updates / changes.'''''</span>

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